X-iS Co., Ltd.

Tile Manufacturer
in Tajimi City, Gifu Prefecture
X-iS Co., Ltd.

FAQ

FAQ
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Can I receive a sample?
Please request one through the inquiry form. The process will be smoother if you include the product name and item number of the sample you wish to receive. If the address where you want the samples delivered is different from the one provided in your customer information, please include the delivery address.
How can I purchase the products?
You can purchase the products either through an authorized distributor or directly from us. If you choose to purchase directly from us, please send us an email or fax with the product name, item number, quantity, and delivery address. We will then prepare a quotation for you, and if you agree with the terms, you can proceed with payment to the bank account listed on the quotation. Once we confirm the payment (prepayment required), we will process your order. If you prefer to purchase through an authorized distributor, please contact them directly.
I would like to request a quotation.
To proceed, please send the product name, item number, quantity, and delivery details via email or fax. If the project name has already been decided, including that information will help streamline the quotation process.
Can I view tile samples at the sales office?
We do not have samples of all our products available at the sales office, but you can view a selected range of them.
Please note that our sales representative may not be available, so we kindly ask that you contact us in advance by email or phone to confirm availability before your visit.
Is it possible to order custom tiles?
We can accommodate a wide range of custom tile requests, including tiles with patterns, artwork recreated with small tiles, custom colors or shapes, and eco-friendly tiles made from recycled materials. Whatever your requirements may be, please feel free to contact us, and we will be happy to assist you with your needs.

How should tiles be installed?
Tile installation depends on factors such as the substrate, intended use, and environment. With a wide variety of adhesives and installation methods available, it's important to choose the best combination for your specific needs, which is why we recommend consulting a professional contractor.
Is grout really necessary?
Grout plays an important role between tiles. Since tiles are made of ceramic materials, slight dimensional differences are inevitable, and grout helps accommodate these variations. Additionally, if the building or foundation moves even slightly (shakes), the tiles may collide and crack. Grout helps absorb this impact, and even if cement-based grout develops cracks, they can be easily repaired.
Is there an easy way to peel off the mosaic tile sheet paper?
We recommend using alkaline electrolyzed water, which breaks down the starch-based glue on paper-faced tiles, making it easier to remove the paper layer that can be difficult to peel off.

Can glass tiles be used on the floor?
Glass tiles should not be used on the floor.
Glass tiles are more fragile than other types of tiles and are prone to damage from impact, which can cause cracking or chipping. Therefore, it is recommended to avoid using them in floor applications.
Can mosaic tiles be used on the floor?
Yes, mosaic tiles can be used on the floor. Depending on the type of grout and grout joint width, even glazed tiles can offer improved slip resistance.
We recommend preparing a sample panel and testing it in the intended setting to assess its performance.
Can picture tiles be used on the floor?
Thanks to our company's unique silkscreen technique, our picture tiles are suitable for floor use. If you are considering using picture tiles for floors or outdoor areas, we recommend choosing tiles that are printed with the silkscreen technique and fired using the "High Temperature Single Firing Method."
Will tiles used outdoors deform or fade?
Most tiles are fired at temperatures of 1,200℃ or higher, making them resistant to deformation from heat. However, accent tiles with gold or images may not be suitable. Please contact us for more details.
Can tiles be used with floor heating?
Tiles do not obstruct the heat from underfloor heating systems and can also provide the benefits of far-infrared radiation. They are an ideal material for use with underfloor heating.

How long do tiles last?
The oldest known tiles, discovered in a pyramid dating back to the 27th century BC, are still on display today. You can enjoy your tiles for many years to come with complete peace of mind.
Don’t tiles get dirty?
Tiles can get dirty, but with glazed tiles, the glaze helps prevent dirt from soaking in, making them easier to clean. For unglazed tiles, it can be difficult to fully remove dirt, so any changes in appearance can be appreciated as part of their natural aging process.
What types of tiles are available?
There are glazed tiles, which have a surface coated with glaze, and unglazed tiles, which take advantage of the natural texture of the base material. These tiles come in three types—ceramic, stoneware, and porcelain—each with varying porosity, depending on the firing temperature.
Is there a standard for tiles?
While there is no fixed standard, a wide variety of sizes that are easy to match with bricks and building modules is available. As for quality, it is based on compliance with the JIS A 5209 2014 standard.